Refund policy

📘 DIGITAL GOODS (eBooks & Audiobooks)

All digital goods—such as eBooks and audiobooks—are non-refundable due to their instant downloadable nature.
Please choose carefully.

Exceptions:
Refunds are only provided if you purchase a duplicate digital item within 48 hours of your original order. In such cases, we’ll gladly refund the duplicate upon request.

📦 PHYSICAL GOODS

Refunds for physical products (excluding merch) are issued only under the following conditions:

  • No returns for change of mind.

  • If your item arrives faulty or damaged, please contact us within 7 days of delivery (based on tracking data).

  • We are not responsible for lost or stolen packages—only for proving shipment.

To request a refund or replacement, please email:
📧 theauthor@theauthorofficial.com
Use the subject line: "Returns"
Include:

  • Your full name

  • Order number

  • Reason for return

  • Photos of the faulty item

If your item is verified as faulty, we will either refund or resend—your choice. We want you to be happy!

👕 MERCH PRODUCTS (Apparel, Accessories, etc.)

For merchandise, our policy is slightly different:

  • Returns are accepted only for defective, misprinted, or damaged items.

  • Claims must be submitted within 7 days of product receipt.

  • No refunds or returns for sizing issues or buyer’s remorse, so please check the size chart and product details before purchasing.

To start a merch return, email us at
📧 theauthor@theauthorofficial.com with:

  • Subject: "Merch Return"

  • Your name, order number, a photo of the issue, and a brief explanation.

We’ll ensure your item is replaced or refunded based on the situation.